Shipping policy

At ZOKKY Fashion Store, we are dedicated to ensuring that your order reaches you safely and on time. Please read our shipping policy carefully before placing an order.

Order Processing

All orders are processed within 1 to 3 business days after payment has been successfully confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak shopping periods, promotional events, or holidays, processing times may be slightly longer than usual.

Shipping Times

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

Local Orders: 3 to 7 business days

International Orders: 7 to 21 business days

Please note that these delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and selected shipping option. Any applicable taxes, customs duties, or import fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available. Tracking updates may take up to 48 hours to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order. ZOKKY Fashion Store is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

While we work with trusted shipping partners, delivery delays can occasionally occur. If your order has not arrived within the estimated timeframe, please contact our support team, and we will do our best to assist you.

Customs and Import Duties

For international orders, customs duties, taxes, and import charges may be applied by your country's customs authorities. These charges are not included in the product or shipping price and must be paid by the customer.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged item and packaging. We will review the issue and work toward a suitable resolution.

Contact Us

If you have any questions regarding shipping, delivery status, or order tracking, please contact our customer support team. We are always happy to help and ensure your shopping experience is smooth and enjoyable.

Thank you for choosing ZOKKY Fashion Store. We appreciate your trust and are committed to delivering quality fashion right to your doorstep. ✨